Privacy Policy

Last updated: March, 2026

At GRAMZ Cannatique, we respect your privacy. This policy explains what personal information we collect, how we use it, and how we protect it. By shopping with us in-store or online, you agree to the practices described below.

Information We Collect

We collect personal information only when it is necessary to serve you. This may include:

• Name, date of birth, and government-issued ID — to verify that you meet the legal age requirement of 19+ in Ontario
• Contact information (name, email, phone number, delivery address) — when you place an online order or sign up for promotions
• Purchase history — to process transactions and, if applicable, manage any loyalty program
• Video surveillance footage — our store is monitored by security cameras; signage is posted at all entrances
• Basic website data (IP address, browser type, pages visited) — collected automatically when you visit gramzcannatique.com
  
  

How We Use Your Information

We use your information to verify your age and complete your purchase, process and deliver online orders, send order confirmations and updates, send promotional emails or offers if you have opted in, maintain the safety and security of our store, and improve our website and customer experience. We do not sell or rent your personal information to third parties.

Sharing Your Information

We may share your information with trusted third-party service providers who help us operate our business — such as our point-of-sale system, online ordering platform, and payment processor. These providers are only permitted to use your information to perform services on our behalf. We may also disclose your information when required by law or to comply with regulatory obligations.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes physical security measures at our store, secure systems for storing digital records, and limiting access to your information to staff who need it to do their jobs.

How Long We Keep It

We keep your personal information only as long as necessary for the purposes it was collected, or as required by law. Transaction records are kept for a minimum of seven years for accounting and regulatory purposes. Video surveillance footage is typically retained for 30 days and then deleted.

Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you. You may also withdraw your consent to receive marketing communications at any time. To make a request or ask a question about your privacy, contact us at:

GRAMZ Cannatique | 35 Akwesasne International Rd, Akwesasne, ON K6H 0G5 Email: [insert email] | Phone: (613) 936-2839

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically.